Returns & Refunds Policy
Cancellation
Once the order is placed successfully, credit card processing fee is non-refundable. You can submit a cancellation request before the order is shipped. We will try our best to on hold your order.
Once the order is shipped, your order cannot be cancelled. A refund cannot be made until you have returned the products to us.
Returns
We provide a 7 Days Returns Policy. If 7 days have gone by since your order is delivered to you, we can’t offer you a refund or an exchange.
To be eligible for a return, the returned merchandise must be in the same condition as when you received it. You’re also responsible for any shipping costs.
To complete your return, please attach your receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
(a) Health & Beauty and Personal Care products that have been opened or used (For example, you have purchased 20 pouches and used 6 pouches. Only the 14 unused pouches are eligible for return, exchange or refund);
(b) Any item not in its original condition, is damaged or there is any missing parts for reasons not due to our error;
(c) Any item that is returned more than 7 days after delivery
Returns Instruction
To return your product, you should mail your product to one of the following addresses.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping from the return points to our warehouse will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You must use a TRACKABLE shipping service, otherwise we do not guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund after inspection.
If it is approved, your refund will be processed, and a credit will be automatically applied to your credit card. Refund normally takes up to 10 business days to be credited back to customer’s original payment method.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the above steps and you still have not received your refund yet, please email us at [email protected] or contact our Customer Support Team via WhatsApp Message.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
